1. Professionalism

Be honest and fair when dealing with clients, colleagues, suppliers and partner businesses. Take responsibility for your work and aim to meet deadlines. Do every task to a good standard and to the best of your ability.

2. Respect

Treat everyone with respect, whatever their background or views. Communicate clearly and politely. Listen carefully and respond in a thoughtful way.

3. Safety and Environment

Follow all safety rules to keep yourself and others safe. Use environmentally friendly methods in all installation and maintenance work. Dispose of waste properly and try to reduce any negative impact on the environment.

4. Client Relations

Give clients a high level of service by being helpful, responsive and considerate. Keep their information private and never share anything sensitive without permission.

5. Teamwork

Work well with other member businesses when joint effort is needed. Share knowledge, offer support and contribute positively. Handle disagreements calmly and professionally, and involve senior partners if a problem cannot be resolved.

6. Continuous Improvement

Keep up to date with new industry developments, tools and best practices. Look for opportunities to learn and improve. Accept feedback positively and use it to grow.

7. Compliance (Legal and Ethical Standards)

Follow all relevant laws, regulations and group policies. Report any behaviour that is unsafe, dishonest or goes against this code.

8. Animal Welfare

Animal care is at the heart of what we do. All aquatic animals must be treated with care and respect. Their welfare guides every installation, maintenance job and decision we make. Handle and transport animals in ways that reduce stress and prevent injury. Check water quality and animal health regularly, and act quickly if something is wrong, including getting outside help when needed. Keep clear, accurate records of all work, including water‑quality checks and notes on fish health.